Pick up your order
Returns, Refunds & Shipping
Thank you so much for considering purchasing from Urthy Scents. Our goal is to create products that make you happy. Please see some details below regarding these policies.
United States: Orders are shipped Monday - Friday (excluding holidays). In stock orders are processed Monday-Friday, excluding holidays, and typically ship out within 1-3 business days. A shipping confirmation email will be sent to you once your order has shipped.
We offer complimentary shipping on all orders over $50.
Sales or Holiday: When purchasing during a sale or holiday, please allow an extra few days for your order to ship as we will have more orders than usual to ship.
Returns & Refunds
Your happiness is our goal. We offer 7 days returns on all purchases excluding custom items.
Please make sure Yyou notify us and return your item within 7 days of receiving your order. All items need to be returned in the same condition received. Please ship them back to us at your expense.
We want you to love your product so if we will happily provide an exchange or credit for your returned item under the following conditions:
- Item in be in original condition and packaging with tags attached
- Item not be damaged, used, or altered
- You contact us before returning your item
- Sale items cannot be returned unless deemed faulty
- Refunds are only available for faulty items
Please note for all pre-order items, we cannot offer returns/exchanges for change a of mind.
If your item has been damaged during transit with the courier, please contact us and send us an image as soon as you recieve it. We will either send you a replacement or offer a credit on your item if the item is out of stock. If you would prefer a refund, the refund will be on the item only (excluding shipping costs).
If you believe your item is faulty, please contact us within 24 hours of receiving your damaged goods so we can correct the issue.
Once your pre-order is made we cannot offer a refund as each item is made to order.